Customer Service
(866) 252-9400 or email customerservice@customwebdesigns.biz
Feel free to call or email anytime day or night.
Do I have to register my domain name with you?
No. Even though our Domain Name Restistration starts for as little as $1.99 per year, we realize that you may have already secured your domain name elsewhere. We can Transfer Domains for as little as $6.95 which includes a FREE one-year extension to your existing registration.
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Can you transfer my existing domain name to your Hosting Services?
Yes. However, once the name servers have been updated it can take up to 72 hours for this information to filter through the internet. What happens is that we submit this information to the master record database and it is available there within hours. However, each ISP (the way you access the internet) does not use the master record every time they need to find a domain name. What the ISP's do is copy the master record and then update their own database of name server information. So when someone on their ISP looks for a domain name they are given the information in the ISP's database, not the up-to-date master record database. The problem spawns from the fact that each ISP updates their database with the new information whenever they want to. Some do it every night, some every other day, and some up to every 3 days.
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Do I have to host with you?
No. Even though our Hosting Plans start at only $3.99, we understand completely if you want to host elsewhere. Prior to creating your site we will need to know your server specifications to ensure that the site we design for you will work or your server. After we have finished creating your site we will send you the files to upload to your server. We do not offer the free 24/7 technical support to clients that host elsewhere.
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Can you create a page to show me before I make a purchase?
No. There must be an order placed and a down payment made before any design work can begin.
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Do I have to know exactly what I want when I place an order?
Not at all. If you give us a general idea and some literature about your company, our graphic and web designers will create three custom layouts for you to choose from. Once a layout has been agreed upon we will modify that design until it looks exactly how you want it to.
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Do I get to see the site before it goes live?
Yes, your site will be viewable on our Drawing Board. As a matter of fact, you will be very involved in the creation of your site. You will get to watch the site as it is being built so you can constantly provide us with the feedback necessary to create exactly the site you want. Your complete satisfaction is very important to us. We will not post your site to the internet or accept the final payment until you are 100% satisfied.
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How do you get my company logo and information on the new website?
If you already have a website, we can download your logo and other information and transfer it to the site we create for you. If you do not have a website but want to use your existing print logo, just mail us your logo or scan and email it to us in the best quality possible. If you have access to the original electronic file used to create your logo that would be the best file to send us.
If you do not have an existing website for us to get your content from you can email us your content in an electronic format or mail us any of your current print marketing materials like business cards, brochures, catalogs, etc. for us to use in creating your new site.
We can accept most file formats via email. We can also provide you with FTP access to upload very large files to us or you can burn them to a CD or DVD and mail them.
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Can you create a new company logo for me?
Yes. Please visit our Logo Design section for more information.
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How long will it take to create the new website?
It depends on the size and the complexity of the site. The average is two weeks. Some sites take two days others can take two months, if not longer. The time of completion quite often depends on the time it takes for you to gather all of your content and on the time it takes to develop custom graphics and the custom layout as several edits could occur to ensure your complete satisfaction. No matter how large or small your site, you will get your first screenshots within 24 hours of your down payment.
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Do I have access to my site or do I need to contact you when I want to make a change?
Yes, you have full access. You can change whatever you would like on your own. We provide 24/7 FTP access and a control panel for you to administer the site. You are provided with a Customer ID number and user names and passwords for your domain account, hosting account, and site statistics.
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Is the website ours?
Yes, you own it completely. You have 24/7 FTP access to your site files so you can download them at anytime.
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Do I get statistics about the site?
Yes, here are some examples of the website statistics we provide for FREE when you host with us:
- Daily Page Views
- Hourly Page Views
- File Type Report
- Referring Domains Report
- Server Hits Report
- General Summary
- # of Page Views
- Most Active Visitors
- Referring URLs
- Referring Search Engines
- Keyword Report
- Browser Report
- Operating System Report
- Pages/Files Requested
We also offer Traffic Facts for just $2.99 a month for even more detailed statistics. Click here to learn more.
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Do you submit my new site to Search Engines?
We offer Traffic Blazer® to help promote your business online and increase your online visibility in a few simple steps! NO technical expertise is necessary. If you can type and click, you can use Traffic Blazer®! Traffic Blazer® is a service designed to generate traffic to your Web site by helping you prepare, optimize, and submit your Web page to key Internet search engines and directories.
According to the Georgia Institute of Technology, 85% of Web users reach their destination through Internet search engines and directories, while research from Jupiter Media Metrix shows that 70% of all online purchases originate from a search-engine search. This means that — despite more than 400 million Web searches every day — only select few Internet users visit Web sites that are not listed with leading search engines and directories.
Given the influence and reach of search engines and directories, search engine optimization and search engine submission are key ingredients in successful online marketing.
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How many email addresses can I have, and how do I use them?
When you host with us, you get up to 500 FREE dedicated POP3 email addresses. You can access your email through a program like Outlook or you can use webmail that can be accessed from anywhere in the world. You can also set up features like email redirect and autoresponders in the same control panel you use to create email addresses and aliases.
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What is your cancellation policy?
You have thirty (30) days from the date of the initial down payment to cancel unless you have given the final approval, final payment, and the new site has been loaded. Once the new site is loaded to the server you may NOT cancel. If you wish to cancel within the thirty (30) days and you have not made your final payment, you may do so without any obligation to make the final payment. There are no refunds.
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